All of our products are hand-poured and we often make each candle once an order is placed to ensure both fresh soy wax and minimum waste. Please allow 3-5 Business Days for processing. Custom orders typically take around 1-2 weeks for production.
REFUNDS, RETURNS, OR EXCHANGES:
As candles are generally made after an order is placed, we allow cancellations up until the item is shipped. Due to the nature of our products we do not allow for returns or exchanges, but please let us know if there is something wrong with your order.
Our candles are made in glass tumblers, which runs a risk of products being damaged during shipping. We do our best to package orders in a way that does not allow for items to break, but unfortunately accidents do happen. If your order is broken when it arrives, please send a message along with a picture of the damaged goods and we will make sure to ship out a replacement free of charge as soon as possible.
If you choose a faster shipping method, this will not alter production times. Always make sure to double check the shipping address you entered upon placing your order. Once orders have been shipped out, they become the responsibility of the shipping carrier. We are not responsible for incorrect addresses, delayed deliveries, stolen packages, or any other issue that may arise while the order is the hands of the shipping carrier. If a problem does occur during shipping, you will need to contact the shipping carrier to resolve or make a claim. We are here to try and assist if a problem occurs, but please note that we cannot give refunds based on issues that transpire during transport.
CUSTOMER SERVICE HOURS:
Monday-Friday 9:00 am - 5:00pm